Building Systems That Scale

Technical Operations Specialist
New York, NY, USA
2025

Partnered directly with leadership to streamline internal systems, automate workflows, and improve operational consistency across a growing organization.

Key Accomplishments:

• Designed and implemented process improvements that reduced turnaround time for key workflows and boosted team responsiveness.

• Standardized documentation practices that increased accountability and eliminated repetitive inquiries.

• Integrated automation tools to enhance system utilization, resulting in measurable productivity gains and reduced manual effort.

IT Operations and Support Leadership
New York, NY, USA
2020 – 2025

Built and led Lunchbox’s entire support organization while strengthening IT infrastructure, automation, and cross-functional collaboration during rapid company growth.

Key Accomplishments:

• Built and scaled the entire support team from the ground up, introducing offshore hiring, documentation standards, and automation processes still used today.

• Improved system reliability and team performance by reducing IT incidents by 40%, cutting response times by 50%, and eliminating over 40 hours of manual work weekly.

• Stabilized core systems during scale-up, improving customer retention by 26% and developing high-performing teams through mentorship and process-driven leadership.

Physics Instructor
Multiple Schools, Philippines
2017 – 2020

Taught physics and technology subjects while applying structured problem-solving, analytical thinking, and process-based learning — principles that now guide my work in IT and automation.

Key Accomplishments:

• Created classroom systems that simplified complex concepts and improved student engagement and comprehension.

• Developed structured lesson workflows that reduced prep time and improved teaching efficiency.

• Cultivated critical thinking and problem-solving skills in students, laying the foundation for my systematic approach to building technical solutions.